Silver Service Level

A manual (paper based) system that can be used where fax &/or photocopy facilities are available. Full featured procedure statements and forms required to meet the Standard, customised with your company logo & personnel names, are provided in hard copy for use as templates. Photocopied procedure & policy statements can be provided to Client and photocopied forms can be manually filled by your staff. Completed documents required by Head Office or Client can be faxed.
All the documentation is also provided on USB memory stick to allow updates to the original templates as required. All documentation is prepared using Microsoft Word, Excel & Visio.

Typical Contents:

  • System procedure statements
  • Project / Site Specific Procedure
  • Required Resource Documents(Forms)
  • Organisation & procedure chards.

SETUP THE MANUAL:
We collect information from you about your organisation structure (job titles) and prepare the documentation including inserting your Logo on each page, job titles and names of your operational personnel as appropriate. The completed work is printed and Express Post mailed with the USB Memory stick ready for you to assemble in a folder. We include instructions, self-adhesive labels for divider tabs and manual folder spine. Allow 2-3 working days.

We recommend that the documentation be read by all within the organisation who will have a
participating role, in particular, the Director, QMS/OHS/Environment Manager, Project Managers, Foremen & Leading Hands. For example, you may decide to change position titles &/or change/assign duties & responsibilities to certain personnel when you complete the specific job descriptions, where required.

Photocopy the required Job Specific Forms, fill in the Project specific details for the job & your ready to start work.

Contractor Systems provide 6 months e-mail support to assist your staff with implementation and Certification / Accreditation audits, if desired.